The market economy demands not only a care about safety of workers, but also guarantees of care about natural environment and quality of products. Superior aim of Integrated System of Management in KWK "Jas-Mos" is satisfaction of customer from qualities of received product. The aspects of caring about environment and safety of work are also very important. In mine the quality of product directly influences the achieved prices, and finally the financial result of mine. Identified environmental aspects result in suitable environmental programs, and the results of quality analyses and result of customer satisfaction survey contribute of the definition of the institution mission on the market.